Product design for complex digital tools.

When a product is doing real work for real users, design decisions have consequences. They affect speed, confidence, trust, and whether people can actually get through the task in front of them.

We work with product and engineering teams to make complex tools clearer, more consistent, and easier to use.

YakChat product interface shown in context.

Who this is for

For product teams who need design to pull its weight.

The product has grown, but the experience has not kept pace. New features have been layered onto an interface that was built for a simpler version of the tool, and users are feeling the friction.

We work best with founders, product leads, and engineering teams who want a proper design partner and a shared way forward.

Common problems

Where the product starts to cost more than it should.

1

Complexity has built up without enough structure behind it.

2

The interface has grown feature by feature, and now feels uneven or hard to navigate.

3

New users struggle to get started, while experienced users rely on workarounds.

4

Design and engineering are working from different assumptions, which slows everything down.

What we do

We design interfaces around how the product is actually used.

We stay close to the product, the people building it, and the people using it. Flows, components, and critical screens are developed together so what gets designed is useful, buildable, and grounded in reality.

UX research and flows

Understanding what users are trying to do, and where the experience gets in the way.

Information architecture

Clearer structure, hierarchy, navigation, and states.

UI design

Interfaces with clarity, character, and consistency.

Design systems

Components and patterns teams can keep building with.

Prototyping

Useful prototypes for testing and decision-making.

Engineering handover

Files, specs, and collaboration that help teams move into build.

How we work

A process that stays close to the product and the team behind it.

  1. 01

    Audit and framing

    We spend time with the product, the team, and the points of friction.

  2. 02

    Systems and core flows

    We focus first on the parts of the product where clearer design will matter most.

  3. 03

    Design and build in parallel

    We work closely with engineering, so the work stays grounded and moves faster.

  4. 04

    Iteration

    We refine as the product evolves, rather than treating launch as the finish line.

If the product has become harder to use as it has grown, we should talk.